Effective Date: [Insert Date]
We aim to ensure customer satisfaction while maintaining hygiene and safety standards.
1. Return Eligibility
Returns are accepted if:
- Product is damaged during transit
- Wrong item delivered
- Manufacturing defect
Conditions:
- Return request within 7 days of delivery
- Product must be unused
- Original packaging intact
2. Non-Returnable Items
We do not accept returns for:
- Used skincare products
- Opened or tampered packaging
- Discounted/clearance products
- Change of mind
3. Return Process
- Email support@delhiservice.online
- Provide order ID and images
- Await approval
- Follow return instructions
Unauthorized returns may not be accepted.
4. Refund Processing
- Inspection: 2–3 business days
- Refund: 5–7 business days after approval
- Refund Mode: Original payment method
- COD refunds processed via bank transfer
5. Shipping Charges
Return shipping may be deducted unless error is from our side.
6. Cancellation Policy
Orders can be canceled before dispatch.
Once shipped, cancellation may not be possible.
7. Dispute Resolution
For disputes, contact support@delhiservice.online.
We aim to resolve issues within 7–10 business days.